Delete Your Account

Last updated: August 21, 2026

You can permanently delete your Iris AI account and all data associated with it at any time. Deletion is immediate and cannot be undone.

Option 1 — Delete in the app (fastest)

  1. Open the Iris AI app.
  2. Go to Settings.
  3. In the Account section, tap Delete account.
  4. Confirm. Your account and all server-side data are deleted immediately.

Option 2 — Request deletion by email

If you no longer have the app installed, email [email protected] with the subject "Delete my account", sent from the email address linked to your account (or including the phone number you signed in with). We verify the request and complete the deletion within 30 days, and confirm back to you when it is done.

What gets deleted

Deleting your account permanently removes all data linked to it, including:

  • Your account identity (email address, name, account identifier);
  • Your credit balance and the full credit transaction ledger;
  • Push notification tokens and notification preferences;
  • App activity records and analytics events tied to your account;
  • Your cloud backup (analyses, wellness plans, and family profiles), if you turned on the optional cloud backup;
  • Sign-in tokens (Sign in with Apple tokens are also revoked with Apple).

Iris photos are never retained on our servers in the first place — they are used only to generate your analysis and are not stored. Analyses, wellness plans, and family profiles live on your device and, if you turned on the optional cloud backup, also in a backup linked to your account; deleting the account deletes that backup along with everything else. Deleting the account in the app also removes this data from the device, and removing the app deletes any remainder.

Partial data deletion

If you want specific data removed without closing your account, email [email protected] and tell us what you'd like deleted. We honor such requests in line with the GDPR.

For more detail on what we collect and why, see our Privacy Policy.